Since TaxPro Experts provides professional tax and accounting services, which involve personalized advice and compliance work, refunds are subject to the following conditions:
- Non-Refundable Services: Once a service has been completed, delivered, or filed (such as tax returns, accounting statements, etc.), the fees paid for such services are non-refundable.
- Partial Completion: If you wish to cancel a service that has already been partially performed (e.g., tax filing process has begun but not completed), we may issue a partial refund at our discretion, based on the work completed and resources spent up to that point.
- Change of Mind: No refund will be issued for cancellations due to a change of mind after work has begun, as resources are already allocated.
Eligibility for Refunds
To be eligible for a refund, the following criteria must be met:
- You must submit a formal request for a refund within 7 days of the service delivery.
- The request must include valid reasons, such as errors in the service provided due to negligence on our part, or dissatisfaction with the accuracy of the work, provided it was communicated prior to the completion of the service.
3. Exemptions from Refunds
Refunds will not be issued under the following conditions:
- If the error or issue was caused by incomplete or inaccurate information provided by the client.
- If the delay in service delivery occurred due to non-responsiveness or lack of cooperation from the client.
- If external factors, such as changes in government regulations, led to outcomes beyond our control.
4. Refund Process
If your refund request is approved, we will process it as follows:
- Refunds will be issued to the original payment method (credit card, bank transfer, etc.) within 14 business days from the approval date.
- You will receive an email notification once the refund is processed.
- Any bank or payment processing fees involved will be deducted from the refund amount.
5. Disputes and Resolution
If you are dissatisfied with any aspect of our services or wish to raise a dispute, we encourage you to contact us first so we can work towards an amicable solution.
6. Contact Us
If you have any questions or need further clarification on our Return and Refund Policy, please contact us at: +91-8076354833
